rajabandoy FAQ

Go to the member login page and click the "Forgot your password?" link. Enter your username or email address associated with your rajabandoy account. We will send a password-reset link to your registered email within subject to verification. Click the link in that email and follow the on-screen instructions to create a new password.

If you do not receive the reset email within subject to verification, check your spam folder. If it is not there, contact our support team (Mon–Fri, 09:00–18:00 Jakarta time, English language) to manually process the reset. Have your username and the email address on file ready.

KYC (Know Your Customer) verification requires: (1) a valid government-issued ID (KTP, passport, or driver's license), (2) a selfie holding your ID next to your face, and (3) proof of address (utility bill, bank statement, or official letter dated within the past three months).

Upload these documents from your rajabandoy account settings under "Verification." Our team reviews submissions within 1–2 business days. If a document is unclear or missing, we will request a resubmission. Once verified, you can withdraw funds to your registered bank account or payment method. Verification is required before your first withdrawal, not before your first deposit.

If you cannot log in, see unfamiliar login attempts, or notice transactions you did not make, change your password immediately and contact our support team at once. Do not share your password, recovery code, or authentication app with anyone.

We can freeze your account, review recent login history, and reverse unauthorized transactions if we confirm the activity was not yours. Account recovery typically takes 1 business day. To strengthen security, use a strong password (uppercase, lowercase, numbers, symbols), enable two-factor authentication if available, and log out of shared devices. If you access rajabandoy from Bandung, Jakarta, Surabaya, or any other city, only log in from devices you trust.

rajabandoy does not charge a fee on deposits or withdrawals. DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers are processed at no cost to you. However, your bank or payment provider may apply their own fees depending on your account type and transaction size—contact them directly if you are unsure.

Withdrawal processing does not incur a rajabandoy fee. Funds return to your original deposit method (the same mobile banking wallet, bank account, or local payment account you used to deposit). If an error occurs during processing, contact our support team to reverse the transaction.

Withdrawal requests are reviewed within 1–2 business hours during business hours (Mon–Fri, 09:00–18:00 Jakarta time). Requests submitted on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, and others) are queued and processed the next business day.

Once approved, funds are sent to your registered payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). Transfer time depends on the payment provider: mobile banking and local payment typically credit within minutes, while bank transfers (online payment, e-wallet, mobile banking, local payment) may take 1–2 hours.

If your withdrawal status shows "Under Review" for more than 4 hours, contact our support team. Delays can occur if your account requires additional KYC documents or if a transaction-monitoring flag was raised.

rajabandoy periodically offers promotional bonuses to new users who open an account and make their first deposit. The specific bonus terms (amount, eligible games, wagering requirements, expiration) vary by campaign and are displayed on the account dashboard when you log in.

We do not advertise fixed bonus amounts on this website. To learn about current offers, open an account, verify your email, and check your account promotions page. If you have questions about a specific promotion, contact our support team. All offers are subject to terms and conditions and are available only where local law permits.

rajabandoy offers five main categories: (1) Slot tournaments featuring Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with daily and weekly leaderboard events; (2) Live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger from certified studios; (3) Football and sports betting covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton; (4) Esports markets for Mobile Legends, Free Fire, and PUBG Mobile; (5) Additional casino games and niche markets.

Game availability and market odds update throughout the day. Log in to your account to see current games, upcoming tournaments, and game information. New games and markets are added regularly. If you cannot find a specific game, contact support—it may be temporarily unavailable due to maintenance or regional licensing.

Our support team is available in English Monday through Friday, 09:00–18:00 Jakarta time. Outside these hours, you can submit a support request or email us, and we will respond the next business day.

Live chat is not available on weekends or public holidays. If you need urgent help outside business hours, email our support team with as much detail as possible (account username, transaction ID, error message). We aim to respond within 4 hours of the next business day start. For account-security emergencies (suspected unauthorized access), mark your request as urgent.