rajabandoy Casino & Sportsbook Data Care

What Data We Collect on rajabandoy

When you create an account on rajabandoy, we collect: your full name, email address, phone number, date of birth, nationality, and residential address. This information is collected during account registration and is required to verify your identity and comply with anti-money-laundering (AML) regulations.

We collect your login history (IP address, timestamp, device type, browser version) to detect unauthorized access and security threats. We record all game sessions (game played, bet amount, result, timestamp) for dispute resolution and audit purposes. We collect support interactions (chat messages, emails, attached documents) to investigate complaints and improve our service.

Data we do NOT collect:

• Biometric data (fingerprints, facial recognition)
• Health or medical information
• Religious or political affiliation
• Financial records beyond payment details
• Location data beyond your registered address

How We Use Your Data

We use your personal information for specific, necessary purposes:

• Account verification (KYC/AML): We verify your identity against government records and international sanctions lists to comply with local regulations.
• Payment processing: We use payment details to process deposits and withdrawals and reconcile your account balance.
• Fraud and security: We analyze login patterns, betting behavior, and account activity to detect unauthorized access, duplicate accounts, and collusion.
• Dispute resolution: We retrieve your transaction history, game logs, and session records to investigate complaints and resolve disputes.
• Legal compliance: We retain data to comply with anti-money-laundering laws, tax regulations, and law enforcement requests.
• Service improvement: We analyze anonymized data (trends, popular games, peak usage times) to improve our platform.

We do not use your data for marketing without your explicit consent. We do not sell your data to third parties. We do not use your data for purposes unrelated to rajabandoy account management and service delivery.

Third Parties and Data Sharing

We share your data with third parties only when necessary to provide rajabandoy services or when required by law:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking receive your payment details to process transactions. These companies have their own privacy policies; we are not responsible for their data practices.
• KYC verification providers: We may share your ID and utility bill with third-party identity verification services to confirm your details against official records.
• Fraud detection services: We share anonymized betting patterns and account metadata with fraud-detection vendors to identify collusion and suspicious activity.
• Law enforcement: If required by court order, police investigation, or anti-money-laundering authority, we disclose your data to government agencies.

We do not share your data with marketing partners, advertisers, or data brokers. We do not permit third parties to use your data for their own purposes beyond the specific service they provide to us. Our payment partners and verification vendors are contractually bound to protect your data and use it only for the stated purpose.

How We Protect Your Data

We at rajabandoy implement industry-standard security measures to protect your information:

• Encryption in transit: All communication between your device and our servers uses TLS 1.2 or higher encryption (HTTPS).
• Encryption at rest: Sensitive data (passwords, payment details, ID documents) is encrypted on our servers using AES-256 encryption.
• Access controls: Only authorized staff with a business need can access your personal data. Access is logged and audited.
• Firewalls and intrusion detection: Our network is protected by firewalls and monitored for unauthorized access attempts.
• Regular security audits: We conduct annual penetration testing and vulnerability assessments to identify and fix weaknesses.

However, no security system is perfect. We cannot guarantee absolute protection against all cyberattacks. If we detect a data breach (unauthorized access to your personal information), we will notify you within 72 hours and describe what information was compromised and what steps we are taking to prevent recurrence.

How Long We Keep Your Data

We retain your data for as long as your account is active and for a period thereafter to comply with legal and regulatory requirements. Specifically:

• Active account data: While your account is open, we retain all personal information, transaction records, and game logs.
• After account closure: We retain account data for five years to comply with anti-money-laundering regulations and to address any disputes or chargebacks.
• KYC documents: We delete uploaded ID and utility bill scans 30 days after verification is complete.
• Support tickets: We retain support communications for two years for dispute resolution reference.

You may request deletion of your account and associated data, subject to legal retention requirements. We will close your account, delete your personal information to the extent permitted by law, and retain only the minimum data necessary for regulatory compliance.

Cookies and Tracking

We use cookies and similar tracking technologies on rajabandoy to:

• Keep you logged in across sessions
• Remember your account preferences (language, game history)
• Analyze site traffic and user behavior (via Google Analytics)
• Detect and prevent fraud

Most cookies are session-based (deleted when you close your browser). Some persist for up to 12 months to recognize returning users. You may disable cookies in your browser settings, but this may impair some rajabandoy features (e.g., auto-login, game preferences). We do not use cookies for marketing or to track you across other websites.

Your Rights Over Your Data

You have the following rights regarding your data on rajabandoy:

• Right to access: You may request a copy of all personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete information.
• Right to deletion: You may request deletion of your data, subject to legal retention requirements.
• Right to restrict processing: You may ask us to limit how we use your data (e.g., for fraud detection only, not analytics).
• Right to object: You may opt out of certain data uses (e.g., anonymized analytics).
• Right to data portability: You may request your data in a machine-readable format.

To exercise any of these rights, contact our support team with a clear request. Include your account number and specify which right you are exercising. We will respond within 30 days. If your request is complex or requires investigation, we may extend the response window to 60 days and notify you of the delay.

Contacting Us About Your Data

If you have questions about how we handle your data, concerns about privacy on rajabandoy, or wish to exercise your data rights, contact our support team:

• Email: privacy inquiry via your account dashboard
• Phone: Mon–Fri, 09:00–18:00 Jakarta time (English language)
• Mailing address: Available in your account settings

We are committed to resolving data privacy concerns within 30 days. If you are not satisfied with our response, you may escalate your complaint to the appropriate data protection authority in your jurisdiction. We maintain updated contact information for regional data protection regulators on our website.

Updates to This Policy

We may update this privacy policy at any time to reflect changes in our practices or to comply with new regulations. Material changes (changes that reduce your privacy rights or expand our data collection) are announced to all users via email and in-account notice at least 30 days before they take effect. Your continued use of rajabandoy after an update constitutes acceptance of the updated policy.

We maintain a version history of this policy with dates of update. You may review previous versions by requesting them from our support team. We are committed to privacy protection and transparency about any changes to our practices.